India's end to end digital healthcare ecosystem
From discovery to treatment.
From emergency to recovery.
From India to global healthcare.
Live queue position
Patients see their number move in real time and wait wherever they like, not in a lobby.
A front desk that stays calm
Status updates answer "how much longer?" before anyone has to ask reception.
One state, three screens
Patient, reception and doctor read the same queue at the same instant. No refresh.
A text only when it matters
An SMS when the turn genuinely moves — not a notification for every small shift.
How it works
How a visit runs on Dr.incity
Four steps, in the order they actually happen. Nothing below is a roadmap item — this is the flow that runs today.
- 1
The patient books
From the app or the web, they pick a doctor and a 15-minute slot. A queue position is assigned at booking, not on arrival.
- 2
They wait anywhere
Their live position and estimated wait update on their phone as the queue moves. An SMS lands when their turn gets close.
- 3
Reception checks them in
They arrive and the front desk checks them in — one tap, and the patient and doctor screens both update instantly.
- 4
The doctor calls them in
Start and end a consultation from the doctor's own dashboard. The next patient's estimate recalculates from the day's real pace.
Beyond the queue: a connected ecosystem.
The live queue ships today. Everything tagged Coming Soon is a plan we'll build in the open — the same line we draw on our About page.
Live Queue & Appointments
Patients book a 15-minute slot, join the queue, and track their live position from home — one action, no separate systems.
Real-Time Bed Availability
Live updates on ICU and general ward beds at nearby hospitals — see what’s open on a map before you travel.
Integrated EMR
Connect bookings directly to electronic medical records, so nothing gets re-entered by hand.
Healthcare HR & Ops
Manage staff, schedules, and daily operations from a single, unified dashboard.
Solving real healthcare bottlenecks
Disconnected systems mean a patient waits without knowing how long, and reception fields the same question all day. Dr.incity starts by fixing that one problem well.
Live queue management is the wedge that solves the most visible problem first. Everything else — records, staff, billing — can only integrate cleanly once the queue itself is right.
One loop: book, queue, call in, complete. Every other product Dr.incity builds hangs off it.
Reception and doctor screens share one live source of truth.
Not a poll every thirty seconds — a live channel scoped to one clinic and one doctor, so a change on one screen is already on the other.
See Live QueueOne dashboard, three synced screens.
Every clinic that joins runs on the same rules — patients, reception, and doctors all read the same queue state at the same instant.
No refresh, ever
Reception moves the queue once. Patient and doctor screens update in the same instant, over a live connection scoped to that clinic.
Notifications with a threshold
A text when a patient's turn is close or the queue shifts meaningfully — never one for every small move.
One clinic can never see another
Row-level security in the database, not a filter in the app — one clinic's queue and patient data are invisible to every other.
Where we are
Pre-launch, and saying so
No live clinics yet, so no patient counts and no outcome percentages on this site. Here's the actual sequence.
- Coming SoonNowLive queue, booking and the three dashboards are built and being tested against real clinic workflows.
- Pilot Launch — MumbaiA small cohort of clinics runs its front desk on Dr.incity, with patients tracking their queue live.
- Wider RolloutEMR, HR & Ops and more cities join the same connected platform, one pillar at a time.
FAQ
The questions clinics ask first
If yours isn't here, the application form has a free-text box — or email us and a person replies.
Ready to bring live queues to your clinic?
We're onboarding a small pilot cohort in Mumbai now — tell us about your practice and we'll get back to you.